Cancellation and Refund Policy

Effective Date: 20-SEP-2024

At LEADSMART365.COM, we aim to provide you with a seamless CRM experience. However, we understand that there may be instances where you need to cancel your account or request a refund. This policy outlines the terms regarding cancellation, account downgrades, and refunds.

1. Cancellation Policy

You may cancel your paid CRM plan at any time by downgrading to the free version. Upon cancellation, your account will revert to free mode, which will limit access to paid features.

1.1. Account Downgrade

• Upon cancellation, your account will immediately switch to the free mode.
• You will no longer have access to paid features such as advanced analytics, additional storage, or premium customer support.
• Your data will remain intact, but any paid features associated with it will no longer be accessible.

1.2. No Auto-Renewal

• Our CRM service is not set to automatically renew. If you choose not to renew your paid plan at the end of the billing cycle, your account will be downgraded to free mode, and all premium features will be disabled.

1.3. Data Retention After Downgrade

• If you do not renew your paid plan within 90 days of cancellation or downgrading, your account and data may be permanently deleted.
• You need to request data download by contacting cartelcandle@gmail.com within this 90-day grace period.

2. Refund Policy

Refunds may be issued under specific conditions depending on the timing of the cancellation and the reason for the refund request.

2.1. Refund Eligibility

• Full Refund: You are eligible for a full refund if you request a cancellation within 3 days of your payment for the CRM service.
• No Refund: Refunds will not be provided after 3 days of payment. You will continue to have access to the paid features until the end of your billing period, after which your account will be downgraded to free mode.

2.2. Refund Requests Due to Service Issues

• If you encounter significant technical issues that prevent you from using core CRM functions, please contact our support team at cartelcandle@gmail.com. We will attempt to resolve the issue, and if the problem persists, a partial refund may be considered at our discretion.

2.3. Duplicate Payments

• If a duplicate payment has been made, please notify us within 7 days. Upon verification, we will issue a refund for the duplicate charge.

3. Data and Account Deletion Policy

3.1.Account Deletion After 90 Days of Non-Payment

• If you cancel or fail to renew your paid plan, your account will remain in free mode for 90 days.
• If the account remains unpaid for 90 days, we reserve the right to permanently delete your account and all associated data.
• It is your responsibility to enquire for downloading any important data before the 90-day period ends, as we cannot recover deleted accounts or data.

4. Refund Process

To request a refund, please contact us at cartelcandle@gmail.com with the following information:

• Your account details (Name, Registered Email, Registeres Mobile Number).
• Reason for requesting a refund.
• Relevant payment details or issues faced.

Once your refund request is received and verified, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

5. Changes to This Policy

We may update or amend this Cancellation and Refund Policy at any time. Any changes will be communicated via email or within the CRM application. Your continued use of the service after such changes constitutes your acceptance of the updated policy.

For any questions or concerns regarding this policy, please contact us at cartelcandle@gmail.com.